How to solve failed signing process (macOS)
2.1 Please wait. The process of opening sign application is ongoing
2.2 The “D.Launcher” application cannot be opened because Apple cannot check for malicious software
2.3 The application “D.Signer/XAdES Java” freezes in the process of signing
2.1 Please wait. The process of opening sign application is ongoing
Figure 1 - Opening the sign application
Check the installed app to sign (D.Launcher):
- Click the icon “Finder” (Fig. 2) located in the bottom bar;
Figure 2 - "Finder" Icon
- in the left column, click on “Apps” and check whether the D.Launcher app is in the list of apps (Fig. 3).
Figure 3 - D.Launcher App
If yes:
Run the D.Launcher app and check that it appears in the top bar. Continue to check if you have Java installed (text below).
If not:
You don't have the sign app installed at all. Download the sign app and then start installation and pull the icon into the app.
Check if the Java app is installed:
- In the bottom bar of the descop press the "System Preferences" icon (Fig. 4);
Figure 4 - "System Preferences" icon
- in the "System Preferences"(Fig. 5) section chceck if the Java app is installed (Fig. 6).
Figure 5 - "System Preferences" menu
Figure 6 - "Java" icon
If yes:
If both Java and D.Launcher apps are installed and the signing problem persists, the reason can be the block of the ESET Cyber Security app (pause the protection and sigh the electronic document again). Uninstall the Java app and install again.
If not:
For signing the document by D.Launcher app, the Java app installation is required too. Download the Java and start the installation.
2.2 The “D.Launcher” application cannot be opened because Apple cannot check for malicious software
Figure 7 - Warning, the D.Launcher app cannot be opened because Apple cannot check for malicious software
Solution:
- In the bottom bar on the desktop, click on the “System Settings” icon (Fig. 8);
Figure 8 - “System Settings” icon
- click on the “Security and privacy” icon (Fig. 9);
Figure 9 - “Security and privacy” icon
- click the “General” tab and enable D.Launcher to start by pressing "Open anyway" at the bottom (Fig. 10).
Figure 10 - Enable to start the D-Launcher app
2.3 The application “D.Signer/XAdES Java” freezes in the process of signing
Figure 11 - No reaction when pressing the "Next" (SK: Ďalej) button.
Solution:
- In the bottom bar on the desktop, click on the “System Settings” icon (Fig. 12);
Figure 12 - "System settings" icon
- click on the “General” icon;
Figure 13 - "General" icon
- select “Never” in the section when opening documents, click on the “Launchpad” icon (Fig. 14).
Figure 14 - "Launchpad" icon
- Locate and run the “Terminal” application, insert the following text in quotes: “defaults write net.java.openjdk.cmd AppleWindowTabbingMode manual” and press “enter”;
- reinsert the following text in quotation marks: “killall java” and again press “enter”.
Once all steps have been done, re-sign the submission.